Uploader Account login issues

Help Desk
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@peter @auggod

I got @boopboop set up with an uploader account today. However, they’re having some issues logging in and out of their Resonate account and are thus unable to access dash.resonate.coop. @boopboop, you down to chat through what the issue is?

As a related question: How do I force log out a user on Wordpress? I was trying to figure this out earlier to help out @boopboop but couldn’t find the setting. It used to be prominently in the edit user area but isn’t anymore. Googled around but didn’t find an answer.

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I’m not sure what would be the issue.

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Is it password related?

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No, I’m logged in, but when I try to log out it says

"Cannot read property 'state' of undefined"
1 Like
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Ok, I’ll have to look into that after fixing upload tool build issue related to ffmpeg. I can’t update or rebuild the upload tool in production until I have fixed the issue.

3 Likes
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Hey Hakanto, sorry but I’m not aware of a feature like this. (Force log out.)

1 Like
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Hey ! Just a heads-up - I’m having this same issue, using Firefox 95.0.2 on Win10.

First time I accessed the dashboard, I was already logged in to my artist account. I tried logging out to log back in using my uploader account, but I get this when pressing the Log Out button :

image
image1049×751 11.4 KB

I am still logged in with the same account if I reload the dashboard after this.

I managed to log in using a chrome-based browser, and can log out and back in fine using that one.

1 Like
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I also have this problem with Safari version 15.2 on macOS 11.6.2.

1 Like
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Does clearing your cache or using private tab works?

1 Like
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If I use a private tab, I can log in and out many times.

Clearing the cache had no effect. I’m still logged in and cannot log out using a non-private tab.